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Frequently Asked Questions (FAQ)

Are you licensed and insured?

Yes. We are fully licensed and insured. Protect yourself and your home from disaster, hire only licensed and insured home improvement professionals.

Does Sunderland Home Improvement charge for estimates?

No. Our initial consultation is FREE OF CHARGE! We’ll meet with you at the job site, where we’ll discuss your needs and desires. We’ll determine what possibilities may exist based on your specific situation, make suggestions, and answer any questions you may have. From this initial consultation we can provide you with a general estimate. Ready to get started? 

Call us at (919) 585-2255 or click here to request a FREE no-obligation estimate online.

How do I schedule an appointment with Sunderland Home Improvement ?

You may call Dean (owner / operator) at (919) 585-2255, email us, or fill out our FREE estimate request form. Let us know what type of home improvement you have in mind, when it’s a convenient time for us to meet, and your contact info in case we have some questions.

Typically, we can meet with you within 48 hours.

How many estimates should I obtain before making a decision on a contractor?

We’d like to believe, only one, the one you receive from us, but in all reality, at least three. Nothing makes us look better than our competition. It’s also important not to base your final decision on price alone. Sometimes the old adage, “you get what you pay for”, rings true and is not worth the gamble.

See if the contractor has references, reviews, a website or go on a recommendation from a friend or family member.

Are down payments required?

Yes. It protects us and it's a way to make sure that you're serious about the project and a way to reserve the time required for your project. We need a downpayment in order to purchase the materials necessary for your project and reserve the start time on our calendar.

Do I have to get permits for repairs or do you take care of that?

Typically repairs do not require permits. However, new installations and larger jobs do. We will obtain all necessary permits for you or you can take care of them yourself if you like.

How are changes handled?

If a substantial change is required, a change to the work order needs to be filled out and agreed upon by the client and us. Naturally, this may result in change of fees charged and your final costs. Usually, the sooner in the process you notify us of changes, the better.

What is your service area?

We are proud to provide quality home improvement services and repairs to homeowners throughout Southeastern North Carolina, including Clayton, Garner, Smithfield, Raleigh, Cary, Apex, Holly Springs and Fuquay Varina.

If you live in our service area and are in need of a reliable home improvements contractor
(see what others have said about us), please call us at (919) 585-2255 or visit our estimate page and fill out our FREE estimate request form.

Do you offer any guarantees?

Yes. We guarantee all of our work. Repairs are guaranteed for 12 months from the date of job completion.

What payment options are available?

At this time we accept personal checks and cash. Eventually we hope to expand your payment options to include credit card and financing.

How often should I have my gutters cleaned?

We recommend that you have your gutters cleaned up to four times a year, but that really depends on your home's surroundings. If you have lots of tall oak trees on your property, most likely you'll need your gutters serviced in early and late fall and early and late spring. Fall cleanings prepare your gutters for the winter and the spring cleanings for April showers.

Do I have to be home during a gutter service?

No. We know how valuable your time is. We'll do a professional job and if you are unable to be home at the time of service we'll leave an itemized invoice. You can pay using your method of choice.

Contact us today for all your home improvement needs

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Sunderland Home Improvement proudly provides general home maintenance in Southeastern North Carolina, including Clayton, Garner, Smithfield, Raleigh, Cary, Apex, Holly Springs and Fuquay Varina. Home improvement is one of the smartest investments you can make and can increase the value of your home.
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